PENERAPAN TOTAL QUALITY MANAGEMENT DALAM PROSES BELAJAR MENGAJAR DI MAN 1 NAGAN RAYA
Abstract
Quality education implements Total Quality Management (TQM) to improve effective teaching and learning processes and focus on student satisfaction. MAN 1 Nagan Raya has demonstrated the application of TQM principles in various programs, but several aspects still require strengthening, such as increasing student participation in the educational process and a better quality management system to continuously improve learning quality. The objectives of this study are: (1) To determine the principles of Total Quality Management in the teaching and learning process at MAN 1 Nagan Raya, (2) To determine the role of teachers in the teaching and learning process through the application of Total Quality Management at MAN 1 Nagan Raya, (3) To determine the challenges faced by teachers in the teaching and learning process through the application of Total Quality Management at MAN 1 Nagan Raya. The research method used is descriptive qualitative with the research subjects being the Principal of MAN 1 Nagan Raya, the Deputy Head of Curriculum, and two teachers. Data collection techniques used were observation, interviews, and documentation. Data analysis was carried out through data collection, data reduction, presentation, drawing conclusions, and testing data validity. The results of the study indicate that (1) the implementation of Total Quality Management principles at MAN 1 Nagan Raya has been effective in the teaching and learning process through the application of four main principles of TQM, namely customer satisfaction, respect for everyone, fact-based management, and continuous improvement. (2) the role of teachers is very strategic in supporting the implementation of TQM supported by training, technical guidance, and the use of technology that strengthens teacher capacity. (3) Challenges in implementing TQM include limited infrastructure, low mastery of technology, diverse student characteristics, and the influence of external factors from the surrounding environment.
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